Terms of service
Effective 14 September 2026
The service and operator
Frontdesk AI is operated by შპს ატმოსგეითი (Atmosgate), company 406568129, registered in Georgia. It helps businesses answer messages using inventory and knowledge they provide, with their team able to take over conversations.
Availability and free access
The first release focuses on Facebook Messenger, Instagram and WhatsApp. Access may be limited while account onboarding and provider approvals are completed. When signup is available, authorized business representatives create an account, verify their email, configure their workspace and activate AI themselves after the required setup checks. Supported countries and accounts depend on the relevant providers’ availability and eligibility requirements.
Frontdesk access is free at launch, subject to usage and abuse-prevention limits. This is not a promise of unlimited messages, storage or service availability. Third-party messaging or account charges may still apply. Any future paid plan requires separate pricing and acceptance; these terms do not enroll you in a subscription.
Your authorization and responsibilities
You must be authorized to represent your business, connect each account and provide each document or message. Keep your inventory and policies accurate, give required customer notices and obtain consent where necessary. You remain responsible for business decisions and messages sent from your connected accounts, including replies you authorize the assistant to generate. Protect account access and tell us about suspected unauthorized use.
AI and human control
AI can make mistakes or lack the information needed to answer. Review important answers and keep your business team available for handoffs. Your team can pause a conversation and reply manually; sending a manual reply from Frontdesk pauses AI in that conversation until an authorized teammate resumes it. Handoffs and operational alerts appear in the dashboard, with no automatic staff-email escalation.
Frontdesk does not independently complete purchases, legal commitments, refunds or confirmed appointments. Do not use it to make eligibility decisions in employment, lending, housing or similarly sensitive areas. It is not an emergency-response service.
Messaging and feature restrictions
Provider approval, authorization, reply windows, templates and account restrictions apply to both AI and manual messages. Phone-app coexistence, number migration, native-app synchronization and media delivery are available only when supported and enabled for that connection. A connected account does not establish that every feature is available. Telegram and customer email inboxes are outside this release.
Do not use Frontdesk for spam, unlawful surveillance, impersonation, prohibited content, unauthorized data collection or attempts to bypass provider restrictions. We may limit or suspend access to investigate abuse, protect data, enforce usage limits or meet legal and platform requirements.
Your data and ending use
You retain your rights in the content you provide and authorize the processing needed to operate Frontdesk for you. Our privacy notice describes that processing and the providers involved. Conversations do not expire automatically. Use the available deletion controls or contact us when information should be removed. Disconnecting a channel or pausing AI does not by itself delete the workspace’s stored history.
You may stop using the service and request export or deletion. We verify requests and apply any relevant legal or security retention requirements. Backups have a separate expiry lifecycle.
Support and changes
Contact levani.parastashvili@gmail.com for support, security concerns or data requests. We have no fixed support hours, guaranteed response time or uptime commitment. Features and limits may change as the service develops; material terms changes will be published here with notice where required. Mandatory statutory rights remain unaffected.